If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.Aerial Direct. What's the O2 community and how to get started. 09:22. Ask us for a PAC or STAC code. When your SIM is locked you will be unable to make or receive calls or texts. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. However, it must be returned in the original, unopened packaging. Deal alerts which were costing me 1.50 a time and also about my high bills Deal alerts which were costing me 1.50 a time and also about my high bills Simply visit the settings on your device and locate the update software button. FAQ - Aerial Direct 04-08-2020 10:53. - edited Switching takes around 30 days for most customers. It requires that at least one of the parties meet certain obligations discussed in the contract before the terms are up. Shirley Walters You can then set different kinds of forwards from the phone. There could be any number of reasons why a contract needs to be terminated, both good and bad. Answering your telecom questions and understanding our unified product offering. O2 can't/won't look at my complaint as its with plan.com, plan.com can't change my contract even though its electronically signed up with them as M & J agreed it (even though the terms are different) and M & J are saying there's nothing they can do to change it - I'm paying almost 50 per month for a really basic contract that could be a 20 per month SIM only contract to a 'normal consumer' (which I am, but they've signed me up as a business). Find out no way in heck am i doing that. 3 days ago, Anne Tune If you're trying to learn how to cancel DIRECTV, the satellite giant doesn't make it easy to figure out. Excellent service Aerial Direct. If you have continuous signal problems there are ways we can help to try and improve this. You can check your network on our Network Status Checker tool, seeing both your current coverage but also planned improvements. Only those parties involved in the agreement can terminate a contract. For more information or if you require assistance please fill out our simple Webform, call us on 01329 558 558 or get in touch via our LiveChat. 4 days ago, Vicky Grant Contact your Account Manager if you have one. You will be asked for a pin code to access the voicemail. Keep your current mobile number and transfer it to your new network provider. This website uses cookies. If you wait too long, youll need to ask us for a new PAC. Find out We use dedicated people and clever technology to safeguard our platform. If you are using any perks through O2 Priority, these will also be cancelled. Click here to see O2s other numbers and charges. Aerial Direct Limited is registered in England & Wales at: 1 Barnes Wallis Road, Fareham, Hampshire, Here's How to Get Out of a DIRECTV Contract Without Paying However, to know what your signal strength is in your area, please fill out our simple Webform or call us on 01329 558 558. conclusion - if you have been missold a business contract by aerial direct, do not be fooled. 13:03 I was a direct O2 customer for 10 years and switching was the biggest mistake. No more calls dropping out. Wireless Access Points are a great way to scale your business without compromising your wireless connectivity performance. Your PIN code is an added security feature for your SIM. A micro filter allows your broadband to work at the same time as your phone service. They have also told us the complaint dept is backed up to the hilt and therefore we should call them into a thread .where hopefully they can expedite matters in a more timely manner. 4 days ago. Its official! Please view our Privacy Policy for more information about how we Please fill out our simple Webform, call us on 01329 558 558 or get in touch via our LiveChat. 5 days ago. For more information on travelling with your business please visit our Business Travel page. Following that, if all the cables are secured, please turn your router off and on (note: carry this action out at the router and not the mains socket). Ive got this exact same problem but with M & J Acquisitions and plan.com. To keep using your device, please re-register your device in the MyO2 app. So I let my other half organise his mobile contract a few years and he chose 02 then when he tried to contact them about something it seemed that he was under Aerial Direct. 13:16, on So further to my post above, I didn't update in a while because before my subject access request to o2 was delivered (takes up to a month) and just before my 8 week complaint deadline to go to the ombudsman, the whole of England went into lockdown AND I caught covid-19 and was ill for 6 weeks and ended up in hospital. You can also use your voicemail abroad. If youre not at the end yet, youll need to wait or pay an early termination fee. COVID-19 support-Help and support from O2 during the lockdown Access for You: Registration-Find out how to register for our Access for You service. Just joined the community or thinking of registering? Aerial say that they successfully agreed a 24 month extension in February 2017 but that there was still 8 months remaining at that point, so it was in effect a 32 month extension (which is clearly outrageous), and that it is out of their hands now that it is with a debt collection agency. Editor, Marcus Herbert, https://forums.moneysavingexpert.com/showthread.php?t=5917527, "Over a year later in February 2017 they started cold calling and pressured her into agreeing to an extension on marginally better terms. It says something about O2 when they won't give her a contract but refer her to Aerial for a business contract which is the last thing she needs. I tried twice recently and gave up both times. Not sure if they can help but worth a try. Recently, she received another call from Aerial, when she was least expecting it. Aerial Direct Limited is authorised and regulated by the The lady that spoke about my concerns and problem was extremely helpful and very pleasant, she sorted out all the issues quickly and efficiently, Clive Illingworth To discuss the best way to set up a Direct Debit please fill out our simple Webform, call us on 01329 558 558 or get in touch via our LiveChat. 4 days ago, Mark Our company has been named the Large Business of the Year at the annual News Business Excellence Awards 2023.. Switching information can be requested separately to requesting your PAC/STAC code, which helps explain the process in more detail. 4 days ago. Has anyone been able to sucessfully get out of their contract? cloth You will then be given several message options by pressing 1 you will be able to re-record the unavailable message. Any Extras (such as a recurring Data Extra) R643.50 ( [R429 x 3] x 0.5) Outstanding out-of-bundle balance for December 2022. Editor, Marcus Herbert, https://forums.moneysavingexpert.com/showthread.php?t=5917527, https://forums.moneysavingexpert.com/showthread.php?t=5964435. If you're moving to a new apartment. Get involved! She managed to shove my problem in few minutes. Six months or so before contract end. As long as you have the rights to the content you want to be uploaded then we will be more than happy to assist. Lawyers on UpCounsel come from law schools such as Harvard Law and Yale Law and average 14 years of legal experience, including work with or on behalf of companies like Google, Menlo Ventures, and Airbnb. 28-09-2018 Call our customer service team on 01329 558 558 to discuss ways in which we can try and improve this for you. I've got advice from the legal guys, who said i need to make an action against Aerial Direct, not o2, since my complaint is due to the terms of the contract. 14-07-2020 As I say, I never realised that this company had so many issues until this year. You can access your mobiles voicemail through a landline by dialling your own phone number; when the answerphone starts press the * key and then enter your PIN number. Sample Contract Cancellation Letter (with Template) - Document Formats Excellent communication and information. - edited I dont need to be told about the business ethics of this company, I have seen the previous posts and have been fooled for a while! All rights reserved. Direct debit is our easiest a preferred method of payment. If you can, try moving the WAP to a new location, however, if its fixed to a wall please move any potentially obstructing items. No help whatsoever and Im stuck in a business contract as a consumer with no where to go. on login to My O2 for help. The customer service assistant was helpful and supportive. CenturyLink: $200 (24-month term) or $300 (36-month term) Spectrum: $0 or $75 if you have Price Guarantee package. 4 days ago. That's brilliant information@Filomenaand as there must be litterally hundreds in the same position, then any questions can be referred to this thread. Additionally, if you do not use the PAC or STAC code on the day you requested the final bill you receive could increase. It is crucial that the possibility of a termination be built into the contract itself so that all parties are aware of their rights to the termination if necessary. Excellent service Aerial Direct. Will i automatically drop off their tariff and be able to move to O2 in 12 months? Were sorry to hear you wish to leave us. Cancel your DIRECTV service Get info on how to cancel DIRECTV services. We provide businesses with award-winning customer services as well as proactive Account Management with over 250 UK based staff, dedicated to delivering a seamless and effortless customer experience. DP I just hopethey have the same persistence as your good self. If there is an issue in your area you can subscribe for updates on ongoing work, so that youre kept up the date. If you can upgrade, you may be able to get a special discount just for you. Hi Melissa, thank you so much for your excellent feedback. Network problems could be due to a number of reasons such as planned maintenance or improvement works, adverse weather or vandalism. but i was wary of sending my passport info and such via email or post, and needed to know if i could redact it to protect against identity fraud. Firstly, make sure that all the cables connected to the handset are secure and not loose. With any electronic equipment, your router or Wireless Access Point (WAP) can overheat. Reply from Aerial Direct 5 days ago Thank you for leaving us a review. Homepage - Aerial Direct Aerial Direct, the largest direct business partner of O2. Im having nothing but problems with my 02 business account from Aerial Direct. Aerial Direct - Has anyone managed to get out of the contract? It contains everything you need to set up your broadband including a wireless broadband router, a micro filter and set-up guide. How to Cancel DIRECTV (Do it in Under 5 Minutes!) - YouTube Want High Quality, Transparent, and Affordable Legal Services? We are delighted to hear that you had a great experience with our service. Check with your Account Manager when your agreement ends. more. For your security, only the account holder can cancel service. Here are the contact numbers for some of the major providers (although as we'll explain in the section ' Cancel phone contract by text ' you can also get this info with a single message). Three: 0333 338 1001 O2: 0344 809 0202 EE: 0800 079 8586 15:15. Instead, they couldn't be bothered to deal with my complaint so they closed it in secret without telling me hoping I'd forgotten. Although aerial can cancel my high bill and offer me the contract they should have done, only the ombudsman has the power to set aside my entire contract with aerial (so I can go back to o2 directly) and cancel my big bill and the ombudsman also can get you a goodwill payment to cover your time and effort. Replace the battery and turn your phone on without a SIM Every time I have a query/problem they are always ringing to see what they can do to help. A contract can be defined as any legal document that is used to bind a minimum of two parties together. they answer your questions, emails so quickly. Call 901 from your handset to access your voicemail. Extra 10gb data not added onto rolling contract, I am being billed for a number i do not have, A step-by-step guide to registering on our forum. So that we can onboard please contact us on 01329 558 558. 3 min read. Please dont cancel your Direct Debit. If you ever need us please don't hesitate to call us on 01329 558 558. protect and process the data you submit. If you ever require our service again please do not hesitate to call us on 01329 558 558.Aerial Direct. 05-10-2017 12:52. so when i originally submitted my complaint, they sent me an automatic letter saying they will investigate within 8 weeks and to email them if i have more info to submit. Aerial Direct. After automated answering systems failed to relate adequately to the real issues along came a woman who fully grasped the info necessary and restored everything as it should be with efficiency and far more customer satisfaction.. Hi David, thank you for leaving us a review. Since I went ahead and requested my call records, as is my right under gdpr, aerial direct put in my notes "customer has requested to close her complaint" and they closed it! I haven't decided if to go back to aerial to discuss it then get a final deadlock letter, or if to go right to the ombudsman. If you dont have an Account Manager, call us on 02392 60 30 55. Hi@MercedesSyes a private message would be great! Aerial Direct MoneySavingExpert Forum Hi Ben, thank you for your excellent feedback. 04-08-2020 To find out more about claiming your discount or our tastecard alternative, please visit our Claim your discount page (https://www.aerial-direct.co.uk/claim-your-discount/) and follow the steps. Aerial / O2 Early Termination Dispute MoneySavingExpert Forum I didn't realise that each time they were working about a year or 2 in advance of current contract end dates, and somehow i ended up stuck in about another 24 months or more of contract. one of our friendly advisors. 4 days ago, The lady I spoke to was extremely helpful and answered my questions in a clear manner, Susan Maule-Oatway Always remember anyone can post on the MSE forums, so it can be very different from our opinion. A Wireless Access Point connects into the back of your router through an Ethernet cable and allows for greater signal coverage and control of the connected devices. If this doesnt work call 1780 free from your mobile, or +447802 090 100 and you will then receive a text to tell you the correct number to call. on Want to take your current mobile number to a different network? You can continue to check your bills up to six months after youve cancelled. Please see our master socket guide to understand which master socket you have, but to also see a detailed router set up, By default, you will have personal and group voicemail unless specified otherwise. So I called the ombudsman who said, its not at all normal to issue preliminary and a final deadlock letters and the year starts to run from the preliminary deadlock letter. My calls were answered quickly. Theres no additional charge for using this service. A contract cancellation is not an unusual event in the life of a contractual agreement. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.Aerial Direct, Having found that my Grandchildren had been using my phone for International Calls and racking up a large bill , I contacted your operator to reinstate a cap on calls , Friendly and helpful lady who sorted the situation with no fuss . 13:19. customer As I say if they had never mentioned 02 in the orignal sales call I would never been in this situation. Apps, games and music And by the way, the manager who was dealing with my complaint told me there was no point in making a complaint nt anyway since in their internal procedure, everyone would agree I was wrong and so would the ombudsman, and they went ahead and closed my complaint with out my knowledge or permission??? 06-11-2017 To find out if you need to pay an early termination fee, text INFO to 85075. We are a broker not a lender (FCA Registered Number: 729695). Playing a game online could be anything up to 60MB an hour, or more. Occasionally dust can gather between your SIM and handset. The main socket into the premise is called the master socket. If there is still time left on your existing mobile phone contract, you may be told you have an Early Termination Fee to pay when you request your PAC code. Comments posted are entirely of my own opinion. However, recently our community managers are getting involved with all sorts of issues and have had great success in getting problems sorted more quickly than anyone else. Aerial Direct Limited is registered in England & Wales at: 1 Barnes Wallis Road, Fareham, Hampshire, Through our partnership with O2, together we help you thrive with tools and solutions you can tailor. Partnering with O2, we can offer many tariffs with a monthly data allowance in either MB or GB, dependant on your needs. I mentioned this in my complaint email too them and the company said that they reviewed the call and that I accepted all when called, admittedly I was a little foolish here in trusting the company and didnt really know what I was getting intothey have offered other resolutions apart from cancelling/shortening the contract but knowing what I know nowI dont want anymore ties to this company. If youre stuck with a problem, need help with your device, or just want to know more about a particular topic, we probably have the answer to it in Help and support. I dont need to be told about the business ethics of this company, I have seen the previous posts and have been fooled for a while! You have very limited options with business contracts. Youll continue to be billed up to your disconnection date and your final bill could be a combination of the below: 1. Marcus Williams and Joel were both really easy to talk to and helped me and my company so much after problems we had with our previous supplier. Pamela Green on You will be asked to set this up the first time you call your voicemail. We provide our customers with award-winning services. We are a broker not a lender (FCA Registered Number: 729695). But thats no good because had I been offered it at the time I renewed, I would not have incurred the high bill. Please fill out our simple Webform, call us on 01329 558 558 or get in touch via our LiveChat. As @jonsie says it will be helpful to so many others who have been mis-sold a contract by Aerial Direct. Your bill will be issued by our Direct Partner O2. 3 days ago. Compare our phone and broadband packages online. I closed my business 2 years ago and tried to get back onto O2 and kept getting offered new tariffs, and told that not being a business doesn't matter now. Looking in the mirror could be transformational A secret shopping story. 05-10-2017 Please note: Once you re-register, all of your data will be deleted and youll need to set up your device as new this will include a credit check. In order for us to process your request please contact us on 01329 558 558. Extra 10gb data not added onto rolling contract, I am being billed for a number i do not have, A step-by-step guide to registering on our forum. Always there to help. on You cannot cancel via their website as they DO NOT want to make it easy for you to cancel. Contract Aerial customer I made the call about S P TwoDeal alerts which were costing me 1.50 a time and also about my high billsSpoke to a very nice and helpful lady which resolved the problem, Thank you for leaving us a review. We are delighted to hear that you had a great experience with our service. If you have more than one, please ensure you are connected to the right one. Your Broadband cable also known as a DSL cable plugs into the DSL port on the front of your router, then into your master socket. 05-10-2017 4 days ago. more, http://www.o2.co.uk/business/myo2business, https://www.aerial-direct.co.uk/claim-your-discount/, https://aerial-direct.itclientportal.com/ClientPortal/Login.aspx, https://www.draytek.co.uk/support/downloads/vigor-2862. Obviously this is a big deal since your deadline of 1 year to complain to the ombudsman starts to run from the date of the deadlock letter. Alternatively, please raise a support ticket or speak to an expert on 01329 558 555 and our Support team will be able to help. On top of this, they added Office 365 to her account and has been paying 5/month since March 2019 for this, despite not requesting and never using it. You can upgrade your handset at any time using our Refresh product, please fill out our simple Webform or call us on 01329 558 558. He only recalled having a conversation with 02 telling him that as he works for himself it would cheaper to have a business contract (there's only him in . Aerial Direct are proud to have implemented ISO 27001 and ISO 22301 to ensure our customer data and business processes are adequately protected from information security and business . 5 days ago. 09:09. 4 days ago, I made the call about S P Two Your lovely comments will be passed onto Yasmine, who will be pleased to hear that she was able to help you. on Taking advantage of people constantly. Barbara Roper Aerial Direct is an award-winning, UK-based, managed communications expert. It's free and takes less than a minute to check and compare. They just called me today asking me to renew on a 'better deal' which is better than i'm on now, but not as good as O2 consumer deals, i said i don't want to renew right now thanks as i feel a bit trapped, and that i don't have any flexibility, and got a barrage of info in a condescending tone as to how if i wanted to save money, give them a call. Comcast Xfinity: $25 per month remaining on contract. Hire the top business lawyers and save up to 60% on legal fees. Hello folks. I was given a very clear explanation for the rise in cost and how to avoid it when I travel abroad in future. 13:23, on Then hold you hostage with a cancellation fee the price of a 2nd hand car. Previous community managers have helped other customers. Cant get a dial tone? Monday Friday, 08:30 17:30. Click here to find out more. By clicking Accept, you consent to the use of cookies. with regards to the subject access request - apparently M & J don't have records of previous conversations, so where does that leave me with regards to what I was told, and the fact that the plan.com contract says different but I was verbally assured it was ok and in 18months my contract would be up? Please raise a support ticket with our support team. It is important that there is airflow around the equipment. Without attachments, the average email uses between 10 and 30KB of data. protect and process the data you submit. More importantly, Aerial Direct has given us the service they promised and I know I can contact them if I need help in the future. here's the interesting bit. Enhance communication, increase mobility, and optimise productivity for your team. The staff are all so friendly, focused, supportive and helpful and so polite. AT&T: $325 minus $10 for each full month. If you have forgotten your PIN code it may be that the handset requires a PUK (Personal Unblocking Key) code. We are incredibly proud to take the winners trophy for Best Mobile Solution and Service Provider at this years Mobile Industry Awards 2022. I will tag the community managers to the post. Want to take your current mobile number to a different network? By clicking Accept, you consent to the use of cookies. And then I called them a week ago to put a spending cap on my data which I seem to somehow be going over. Hi Sophie, we appreciate you providing us with your excellent feedback. Working closely with O2 allows us to provide our customers with excellent service along with offering our customers all the added benefits of being with O2. To find out if you need to pay an early termination fee, text INFO to 85075. Hopefully we can all help you with this one, on Bismark Reading the thread she looks tied, but I'd love any advice I can take yo help her out. Extra 10gb data not added onto rolling contract, I am being billed for a number i do not have, A step-by-step guide to registering on our forum. Not sure which service you use? Please note if there are any discrepancies you may be required to contact your supplier to solve. Support lines are open between Monday - Friday 08:30 - 17:30, Get the best communication tools for your business. Our passion and focus is built around putting the customer at the heart of everything we do. Call recordings can be obtained by single calls or an entire archive of the last 21 days. 27-10-2017 20-07-2020 Support lines are open between Monday - Friday 08:30 - 17:30. Grandchildren grounded . We are proud of what we have achieved and are excited to continue on this journey of growth and success. If there is still time left on your existing mobile phone contract, you may be told you have an Early Termination Fee to pay when you request your PAC code. So things were out until about mid May. Cancel your DIRECTV service | DIRECTV Customer Service & Support Youll need to notify us that you want to cancel your account if you havent already done so. Compare our phone and broadband packages online. Click here to see O2s tips on making your mobile data last longer. To discuss this further with an expert, please call us on 01329 558 558 or get in touch via our LiveChat. Once youve signed up, well put the request in to take over your services with your current supplier.

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