I don't know what kind of stupidity I was inhale when I made the decision to go into this store and NOT check the reviews. Along with the plethora of positive customer reviews, Value City Furniture gets our seal approval. After borrowing a family friends truck and getting my brother-in-law to assist, and after waiting 45 minutes at the store, I was informed my couch was not in and would not be available until December 21st. I told them I wanted the couch delivered but I wanted to speak with the manager, as I was hosting Christmas at my house (something I had discussed with the original saleswoman) and now had half a sofa. Our lives have been forever changed threw DESIGN. I don't think we'll be going back. I've already painted the picture of my wild life for you in the first paragraph, so I'll have you know the box spring cracked from me merely getting into my bed to go to sleep. Working with Anne was a breeze. This Value City Furniture review believes it would be a cool and cozy piece in anyones man cave. I've had some bad experiences with furniture deliveries in the Grand Rapids area. There is no resiliency whatsoever and you can see, even when not seated, the spots where the couch is caving in. Would have been 5/5 if it weren't for my moms couch and mattress ripping. Saw a good deal while walking through to do some shopping in the mall. When I'm not furiously typing on my laptop I'm most likely trying to whisk up the perfect matcha drink or admiring dogs on Instagram. The salesman Mr. The first most popular item on shoppers' lists is a new sectional or sofa. They sent the wrong part and now direct me to the warranty company. However, when we discovered one of the clearance items I had purchased had severe damage that was not visible where it was siting. I have to say I'll shop here again in a heartbeat! No one told me that earlier. Its designed with a traditional and AirGel memory foam to help promote body temperature regulation. Value City Furniture is a legit company that has been in the industry for almost 75 years. I had to wait over a week to have my items delivered and when they delivered my items they did not deliver my chairs. Placed my order for a lift chair in September and keep getting reasons for the delay. Very deceptive business practices. From what I can tell most of their furniture is good quality and fairly priced. So if we were looking for those, maybe the trip wouldn't have been such a waste. I emailed tons of emails and called a lot of times - no one doesn't care. We had to sleep with the mattress on the floor for the first month we lived here. The system is meant to defend against medium-range aerial threats, including ballistic and cruise missiles and drones. You all were great!. It also doesn't help your credit because they report false numbers. Prioritize your sleep health with a mattress that ranges from a twin to California king, and retails for $1,200 to $1,700. I guess they aren't too concerned about the 2000-3000 dollars in sales they lost. Nancy called with great news! Top Alternative: Wayfair Closeout DealsUnlock The Coupons. Some of the couches even had different color legs on them. The furniture doesn't feel cheap. He refused. But you're not getting your delivery charge back, I can tell you that right now." I'm so excited! Great store. For extra comfort, the recliner is equipped with ample padding and support. "We are already working on an economic impact . We are still without a coffee table or end tables, so that should tell you that we didn't find anything. Sectional doesn't even stay together. The latest review Extended Warranty and problems with sectional was posted on Apr 26, 2023. I told him to remove the side table and the mattress. That's not my problem that you can't figure out what to do faster, I informed customer service right away. Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. New furniture arrives. Also, I posted my issue on their Facebook page asking for help and resolution and they DELTED the post from their page, multiple times! 29. Thank you so much. On December 6, I received a wardrobe. I called from work and talked to the manager and he said they forgo g them and delivered later that day, with marks mind you. Associate and store manager gave excellent customer service. I live on the eastern shore so the only day they deliver over here are on Thursdays. He started name calling - petty stuff! This was our first big purchase as a married couple. Was told the manager would call me back 2 hours later, nothing, so I call back and they put me on hold for approximately 10 minutes but I eventually get ahold of the manager. Value City Furniture 284 reviews Claimed $$ Furniture Stores, Home Decor, Mattresses Closed 10:00 AM - 9:00 PM Hours updated over 3 months ago See hours See all 80 photos Write a review Add photo Location & Hours Suggest an edit 500 Golf Mill Ctr Niles, IL 60714 Get directions You Might Also Consider Sponsored Roy's Furniture 566 He calls back in 10 mins saying that Manager is busy and said that he will work with me to reorder the bed. But the customer service deterred me from making that purchase. A message to the manager-- your location is losing business because of you. They came out yesterday with a nice, new box spring. Also didn't feel like the quality was high, and many of the options just looked plain flimsy. I ordered a new bed, mattress and box spring in June. Obviously they didn't want to make a sale. Doing business anytime we need furniture with this store. Value City reclining furniture aims to make your downtime even more soothing and comfortable. I also took a trip to the beautiful glass end tables and server that we brought. I came to the store yesterday evening to discuss a pending matter and get a itemized bill of my current furniture balance for 90 day purchase option, plus taxes and reimbursement amount for Benefit Plus club Membership, which she said, " I didn't qualify for because I am self Employed." This is not a great card for people who carry a balance. 35. The pieces are sturdy, attractive, and well made, and have survived another move since then in perfect condition.. We are just so disappointed in the fact that there is this level of worst, disrespect, and impatient customer services that exist. Shame on them. After spending over an hour on the phone I was given another "guaranteed" delivery date. I am giving them a two star because of that alone. On 11/13, I receive a call from VCF regarding they have one of my item in stock, at a different location in St Louis. My futon is still comfy and it's been a few years. Well shouldn't they show some alternatives? The minute the delivery man approached the door he said "come look at your sofa, it looks like a chair." I will let the future customers decide if they want to do business with VCF after reading my review. She is rude and was very condescending towards me. If I could give them a zero I would. Mr. Smith laughed at me and said his boss doesn't have business cards. Want to know more about working here? A support foam layer gives you support without sagging over time like most other mattresses tend to do. Which is fine, but I would have like to of known that and not had my mom waste her time sitting at my house all day waiting. I put in a service call to see if anything could be done to fix it. Now its maybe April 2022. value city furniture the chair i purchased in Feb. broke. More info. In terms of style choices, most of their offerings offer classic or modern looks in common colors like browns, beiges, and grays. However if you want to do delivery I've heard good things. All true! Maybe it is one of those situations where they can't fire because they are worried about being sued for age discriminationAnyways, if after all of these terrible reviews, you decide to come to Value City- speak to Greg Meyer if you have any problems. If i don't have resolution today, the entire set is going back. Customer service states the November 2021 delivery date was a Expected by Date which gives them permission to deliver whenever the feel like it. File a complaint. I only live about 6 miles away, no way i'm paying $120+ for delivery. They went above and beyond . The wife and I stopped here looking for a coffee table and end tables. It's too bad, because all we wanted to do was reselect a piece from them. This is one of the most amazing times to be an online furniture shopper. The salesmen are helpful and work to get you the best deal. Well we gave you the box spring!" Not one of the 3 acknowledged we were there! We recently purchased more furniture from another place and it was an easier process STAY AWAY!! The fist guy I worked with Issac seemed like he was in some sort of rush. Call corporate and got a nice lady to help. Now they just keep ignoring me. One of our friends even said the futon was more comfy than his BED! Of course we contacted customer service and was promised that we would get a couch delivered in two weeks. 60. Okkkk. Value City Furniture - Facebook Contact Value City Furniture I thought I could go in the front and just carry it out. This is not a joke! The next day, I opened the boxes and found two pieces broken. Overall rating. 2022-2023 Slumber Search $1,000 Scholarship. Do not trust these people for delivery - pick up your furniture or arrange delivery yourself. He is a classy professional. Never got a return call and after making 3 calls myself, a manager told me he couldn't do anything to help other than TRY to get me the display model. But I think the problem is, you have to have extremely low expectations for a furniture store with, relatively speaking, dirt cheap furniture. No one made any effort to offer me a discount, or anything to placate me. On December 7, I emailed regarding this situation, and I am still waiting for something to be done since that time. They can't refund the money, they can't pick up the wardrobe back, but they can offer 20% off. I had been shopping all over town for a couple weeks trying to become educated on what I was looking for so I could make a wise decision. For a great deal and excellent service go see Linda !! No phone call. I got NO call this morning. I asked what I should do because the set always slides apart and she said just slide it back together every time. I have had the worst time getting the furniture that I paid for from than! She said the manufacture didn't deliver. I will probably NOT shop at VCF in the future for this reason alone. The men who worked loading vehicles were kind and professional.) Devon was so rude that I don't even know how she is employed anywhere much less in customer service. There was one guy there to help my dad and I load it into a truck. it is NOT a platform bed. Bought a sectional from here there's no connector that holds the two couches of the sectional together so every time someone sits down the couches slide apart. ALSO, I'LL HIRE A LAWYER BECAUSE YOU DON'T WANT TO COOPERATE, BUT I WILL NOT PAY FOR A WARDROBE THAT IS NOT USABLE. Get Details Apply Now A few days later I realized I purchased the wrong size. Despite this assessment, having visited VCF several times, prior to making that single purchase, unless you are willing to pay Ethan Allen bucks, don't assume that another popular store with advertisement will be better. Will not be buying from them again. But I will give them some credit, they do have some decent looking dining room tables. Needless to say we left. The furniture at Value City is just OK. And witch-lady, if you see this, whatever I did I'm sorry. Surprise! No worries. They said "no" and we had to pay for the delivery which is over $100. This is totally unacceptable and horrible customer service, but I was on the verge of tears so I took the joke of a refund and walked out with my wooden slat. Business Incorporated: 7/27/2000. Kudos to Linda in the office, Help Me Rhonda on the floor. Upon entering the store we were stopped instantly by an old balding man who asked if he could help us. We found a wide range of customer opinions on Value City Furniture from third-party sources such as Slumber Search, Consumer Affairs, and Facebook. Children among at least 23 killed in early-morning Russian strike on I recently purchased a nice couch set from Value City Furniture at Glenburnie/Pasadena on Mountain road I was so excited to be purchasing this couch because it was a real big thing for me to save the money and get the couch that I wanted. Delivery charge is about $120 - even if you buy a cheaper piece of furniture (i.e. We had coordinated picking up our dining set while we had our moving truck going to our new house. They have an entire section on their website dedicated to sale items. Will never get furniture from here again. It took 3 rentals & 2 trips to the store to get the right furniture! Dresser is brokenHead board bookcase light doesnt work Noticed them same day of the delivery and they failed to fix, mailed the wrong part to me and now asking me to wait 6 month because the headboard is not in stock. You are our new go to furniture store! I would NEVER recommend anyone doing business with this store they seem nice when they want your business and once you sign and pay for your stuff they show their true colors. I kind of used to turn my nose up thinking it was cheap quality at cheap(er) prices. Made deposit of $$$ amount. You can find contact details for Value City Furniture above. 4 for happiest students and for best health services. Greg gave me a credit and removed the delivery fee. The worst customer service ever! Also, I'll hire a lawyer because you don't want to cooperate, but I will not pay for a wardrobe that is not usable. 9 months later. And is everything dark brown or black, how about some choice VCF? I can't wait to see it in my home!!" Then, select "Make a Payment". My furniture is being delivered tomorrow We enjoyed our experience with Value City. Half the furniture still hasnt arrived. 81 Unresolved. I would recommend not bothering stopping in to browse. I had been other places but wasn't finding anything in a style I liked that would fit my space. I asked her to be a little nicer to me and her response was to transfer me to someone else worse. I suspect they do not stock any furniture, they order the furniture as they sell it - many low-end furniture stores work this way. He was very thorough and had excellent follow through. Before you make any final decisions, its best to keep reading this Value City Furniture review to find out what customers have to say about the companys quality of products, customer service, and delivery. On top of that, things weren't horribly overpriced! We were supposed to pick up our order on our moving day because that was only day we had a truck. I'm sure I'll shop here again. They arrived right at the beginning of the 2 hour window and got our sectional all set up in about 15 minutes. They have extremely poor customer service, and they definitely do not know how to follow up and follow through. They argued and won. Rude sales people need to check their attitude. So my bed doesn't gd break again. Such a nice experience, appreciate them, and we love the furniture. We never got a call, nothing, they just decided not to show up. Finally someone answers, says they know what I'm talking about and the other guy who was helping me is with another costumer and will call me back as soon as possible. 4300 E 5th Ave, Columbus, OH 43219-1816. Value City Furniture Reviews - Glassdoor Wow. At least they aren't rude. This is still ongoing, and I've learned not to trust this company, unfortunately. I have an excellent experience two years ago. He said these words "Oh don't worry sir. 2 guys in the store told me to go around back but treated me like I was a moron for going in front. I called them to be told it would be at least another week, and that I should call them back in a week to see where things are!

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